by TQL
10/12/2010
The final ruling on the proposed Hours of Service changes is expected to be released in November. While there is still some time before we know what the true impact will be on driver safety and productivity, we do know that rates are rising and capacity has and continues to tighten because of the 2008 recession and CSA.
It’s suggested that shippers take steps now to reevaluate their processes and relationships with carriers to limit their exposure. Consider the following:
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Establish reasonable transit times. Many drivers don’t feel like they can turn down a load that requires them to exceed the HOS rules because of economic necessity and/or the fear or losing the business relationship.
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Bear the responsibility of loading and unloading. Not only can it impede the timely completion of a run, but may cost more than performing the activities with your own staff.
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Consider extending your hours for loading and unloading to 24/7. This allows for drivers to travel during off-peak times and avoid traffic congestion.
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Train dock personnel so they understand what type of impact (monetary and otherwise) delays have on your business and ensure they are following the proper loading processes and sequence.
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Examine the loading dock’s positioning, design and equipment systems to make sure they are interacting efficiently and are receiving regular and proper maintenance.
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Keep parking lots and unloading facilities clear in order to avoid delays and confusion.
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Expedite accurate paperwork.
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Communicate to drivers and dispatchers site-specific information during dispatch. For example, where the driver can park, how to check in and equipment requirements (like pre-loading wash or sweep out). Directions can perhaps be most important, especially if your building is not visibly marked or typically doesn’t show up in a GPS.
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Promptly load and unload trucks that arrive within the scheduled time. Many shippers schedule too many loads at the same time or book the truck before the product is ready, which can delay the driver when he/she arrives.
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Do not refuse to reschedule appointments if circumstances change for reasonable reasons. Sometimes construction, accidents, bad weather, vehicle breakdowns and roadside inspections cannot be avoided.
Integrating these changes into your business’ shipping practices may not just be a necessity because of the pending HOS changes. Truck drivers waste a lot of time as a result of inefficiencies during loading and unloading. Not only can this cost shippers money in added accessorial or detention fees, but may impact their reputation and ability to effectively serve their customers. Drivers like working with companies that treat them well and work hard to get them back on the road. They are also more likely to show up with paperwork in hand and an otherwise cooperative attitude.
Next: Read about the glowing marks TQL recently received on its annual shipper survey.
Sources: The Journal of Commerce, Transport Topics, Federal Highway Administration's Office of Motor Carrier Research and The National Industrial Transportation League.
